Help centre — how can we help?

Setup, billing, friends and what to do if it will not connect — short guides, no filler.

Setup

How to install Happ on Android and connect Grusha — Install Happ on Android in 2 minutes: Google Play or APK, the key from the Grusha mini app, the Connect button. Plus what to do if it will not connect.
How to connect Grusha on iPhone and iPad — Set up Grusha VPN on iOS: Happ from the App Store, the key from the mini app, permission for the VPN profile. One key works on both iPhone and iPad.
How to connect Grusha on Windows — Grusha VPN on Windows 10 and 11: the Happ installer, the key from the mini app in Telegram on your computer, and the Connect button.
How to connect Grusha on macOS and Linux — Grusha VPN on macOS (App Store or DMG) and Linux (DEB/RPM): installing Happ, taking the key from the mini app and connecting.
How to connect Grusha on Android TV and Apple TV — Grusha VPN on your TV: Happ for Android TV or Apple TV, the key by QR code from the mini app, and connecting with the remote.

Key will not connect: use the backup key — If the main key will not connect, especially on mobile data, take the backup key in the Grusha mini app: it works through a different address.
Connected, but sites will not load — The VPN says “connected” but pages will not load: what to check in two minutes — traffic, the key, DNS and a second VPN.
Slow speed on the VPN — Why a VPN can feel slow and what helps: the second key, a different network, and the free plan compared with a subscription.
Key shows as invalid or will not add — Happ says the key is invalid: how to copy the link correctly, refresh the subscription and get the key again.

How to turn off auto-renewal — Grusha VPN auto-renewal turns off with a single switch in the mini app. You get a reminder 3 days before the charge.
Payment failed — What happens when a charge fails: the subscription does not renew, the key stays, and access moves to the free plan. How to pay again.
Paying with SBP and Telegram Stars — How to pay for Grusha without a card: SBP by QR code from your banking app, or Telegram Stars right in the bot. How the two differ.
Refunds — When and how to get your money back for a Grusha VPN subscription: message support within 7 days if the VPN did not work on your device.
Promo codes — Where to enter a Grusha VPN promo code on the site and in the mini app, which plans it applies to, and what to do if the code is not accepted.

How the referral programme works — Bring a friend to Grusha: +5 GB for every friend on the free plan, or 50 Telegram Stars for every paying friend on a subscription.
When a friend counts — A friend counts once they open the bot through your link and tap “Connect”. Why a friend might not count, and what to check.
Withdrawing Stars — How to withdraw the Telegram Stars you earned from friends: from 500 Stars, with a button on the “Friends” tab, paid to your Telegram account.

What we store (and what we do not) — Grusha VPN keeps no logs: no browsing history, no IP addresses, no device list. We store only your Telegram id, your plan and its end date.
Delete your account — How to delete your Grusha VPN account and all the data linked to it: a request to support in the bot, done within 30 days.